AGENDA

Overcoming the Information Security Issues Around Etopup Services

• Examining the available and best security measures that customers, retailers and companies have to adopt
• Educating the distribution channels to raise awareness on issues relevant to information security
• Implementing safety standards ISO/IEC 27001 on etopup environment.

Harold Mendez

Billing Manager

NUEVATEL/ VIVA BOLIVIA

Beyond Simple Charging & Policy: Addressing the Challenges of Next-Generation Video Content Services

While smartphones may be fueling the ever-increasing volume of network traffic and the demand for bandwidth hogging applications, all network operators – fixed or wireless – need to address the larger implications of the always connected lifestyle and learn to harness the opportunities to grow both their profits and their customer relationships.

Javier Fervienza

BSS Consultant

CSG INTERNATIONAL

The Data Billing Challenges for Operators: Validation and Quality Process Control

Discuss the Quality Assurance processes for data billing and all validations needed: tariff, promotions, new products and pre-billing validations.

Ramiro Santillan

Billing Systems Development Manager

TELECOM PERSONAL ARGENTINA

Building Brand Affinity and Customer Loyalty Using Effective Policy and Charging Technologies

In other industries, companies such as Apple, Starbucks, Disney and BMW enjoy extreme customer loyalty and brand affinity. In general, communications companies have yet to approach these levels. However, with the right policy and charging tools, Service Providers can build brand affinity and customer loyalty – turning customer interactions from reactive to proactive with personalized relevant services and highly targeted promotions.
Through integration with social media, service providers can creatively leverage their customers’ social relationships to attract new customers. They can also use tightly integrated analytics to precisely target promotions at well-defined narrow customer segments. Policy can become a tool to increase customer satisfaction and reduce churn by enabling personalized services, such as, parental control of their children’s phone usage or by establishing policy and charging rules to exempt social media usage from standard charges.

Alex Westley

Senior Product Marketing Analyst

ORACLE

Steve Northridge

Director, SDP Product Marketing

ORACLE

Lunch sponsored by , Exhibition Visit & Networking

Using Real-Time Charging for Promotions and Bundles as an Effective Marketing Tool

Hear some case studies on how real-time charging can enable better pre-paid marketing and give value to your promotional and bundled offers.

Christian Costa

CFO

TELECOM PERSONAL PARAGUAY

Meeting Next Generation Customer Demands with Real-Time BSS

Dr. Ralph Schulbert

PhD, Director of Solutions Architecture

ERICSSON

Coffee Break, Exhibition Visit & Networking

Policy and Charging in the Mobile Broadband Age

The era of Mobile Broadband is upon us – and the explosion of data usage and the resulting challenges presented by a radically form of network usage has Service Providers everywhere perplexed. How should they deal with subscribers who consume enormous portions of the network impairing the performance for other subscribers? How to prevent customers from unknowingly running up large bills? How to incorporate the phenomenon of social networking into charging strategies?
To address these and many other issues, Service Providers are looking for new solutions in the areas of Policy Management and Online Convergent Charging.
This workshop will begin by describing the key market trends and challenges of the mobile broadband age. We will continue by exploring the importance of both online charging and policy and discuss why they should be integrated together. Lastly, we will explore a variety of use cases such as fair usage, bill shock, social network aware charging, and QoS monetization.

Alex Westley

Senior Product Marketing Analyst

ORACLE

Steve Northridge

Director, SDP Product Marketing

ORACLE

Providing a Clear, Appropriate and Accurate Bill to the Customer

Understand which are the key challenges when adopting a convergent billing system with post-sale, taxation and charging. Which are the requirements to manage a diverse client base with complex services and at the same time make sure the bill is clear and effectively delivered?

Hugo Vidal

Head of Billing IT Applications

TELEFONICA ECUADOR

Topic TBC

Senior Executive

COMVERSE

How to Guarantee Bill Quality Through Auditing Processes in Billing Policies

• General view of the Billing validation process
• Strategy and solutions to guarantee bill quality
• Billing policies automation and flexibilization of validation in order to attend to the constant changes on the way the services are offered
• Results reached

Ana Paula Soares

Financial Billing Supervisor

NEXTEL BRASIL

"Best By" Date Has Expired on Your Product Catalogue, Time to Move On!

• Changing business landscape
• Customer expectations
• Architecture challenges
• Why Unified Product Catalogue?
• Case: Spotify bundles
• Delivered value

Marcio Nardin Mazzini

BSS/OSS Solutions Sales Manager

TECNOTREE

Creating Value for Internal and External Clients Through Innovation and the Management of Intangible Assets

How managing intangible assets and creativity in financial operations can leverage results, generating more value to external and internal clients for the organization.

Alexandre Bentes

Billing Senior Manager

TIM BRASIL

EcoBilling: The Promotion and Penetration of E-Billing at VTR Chile

E-billing can not only reduce your printing costs but also make your company environmentally friendly, but what are the challenges to implement the service? What are the benefits for the customers and how do you communicate them to make sure you increase adoption and keep them user-friendly?

Leonardo Lazo Olmedo

Billing and Charging Manager

VTR CHILE